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Terms & Conditions

Terms & Conditions

Responsibilities of Global Occupational Health Solutions Ltd (“Global OHS”)

Global OHS agrees to:

  • Provide a competent Occupational Health Advisor (OHA), Occupational Health Technician (OHT), and Occupational Health Physician (OHP).

  • Arrange replacement personnel where possible in the event of sickness absence or holidays.

  • Supply fully maintained and calibrated medical screening equipment required to deliver contracted services.

  • Provide all medical consumables, disposables, and stationery necessary to perform services.

  • Deliver appropriate occupational health reports, including fitness statements, recommendations, and legislative guidance such as RIDDOR.

  • Arrange referrals to other healthcare professionals, including physiotherapists and counsellors, where appropriate.

  • Agree a suitable alternative date if a mutually agreed attendance date becomes unattainable.

Responsibilities of the Client

The client agrees to:

  • Provide a private, suitable location for Global OHS practitioners at each site, including handwashing facilities where clinical services are required.

  • Respect employee confidentiality, particularly where consent for disclosure has not been granted or where matters are non-occupational in nature.

  • Retain ownership of medical reports, records, and results following expiry or termination of the agreement, subject to appropriate medical handover arrangements.

Health Surveillance and Legal Duties

The Control of Substances Hazardous to Health Regulations 2002 (Regulation 11.9), the Control of Noise at Work Regulations 2005 (Regulation 9.4), and the Control of Vibration at Work Regulations 2005 (Regulation 9.5) require employers to undertake health surveillance where appropriate.

Where health surveillance identifies a disease or adverse health effect linked to workplace exposure, the employer must:

  • Ensure a suitably qualified person informs the employee and provides advice regarding further health surveillance.

  • Review the relevant risk assessment.

  • Review control measures in light of advice from an occupational health professional or regulator.

  • Consider alternative work where further exposure risk exists.

  • Review the health of other employees who may have been similarly exposed, including medical examination where recommended.

The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR) also require employers to report certain work-related diseases.

Joint Responsibilities and Confidentiality

Global OHS is responsible for the secure storage of all occupational health records, both electronic and paper-based, in accordance with GDPR and the Data Protection Act 2018. Confidential information is only released via approved mechanisms, as outlined in our Privacy Notice.

Written, informed consent is required before releasing occupational health information to third parties. However, Global OHS may disclose information without consent in exceptional circumstances where there is a statutory duty to protect the individual or others.

Global OHS acts as the guardian of occupational health records, while the client is recognised as the owner. Retention periods vary depending on record type:

  • COSHH-related health records: minimum 40 years

  • Other occupational health records: minimum 10 years after employment ends (Department of Health guidance)

Financial Terms and Payment Conditions

  • Invoices are issued for completed work packages and are payable within 30 days by BACS.

  • Late payments may incur reminder charges (£40 per invoice) and statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

  • Cancellations made one week or more in advance incur no charge.

  • Cancellations within one week incur a 50% charge; within two working days incur full charge.

  • Premium rates apply for work undertaken after 8pm or before 7am (£350 + VAT), in addition to daily rates.

  • Additional charges apply for work exceeding an 8-hour day, home visits, and copying medical records for legal purposes.

All quotations and orders are subject to these Terms & Conditions unless amended in writing by mutual agreement.

Terms & Conditions

Complaints Procedure

In the first instance, clients should contact a Director of Global OHS to seek resolution. If unresolved, the formal complaints procedure will be followed. A copy is available upon request.

Restrictions on Engagement

The client must not, within six months of receiving services, directly or indirectly employ or engage any Global OHS employee or contractor encountered through service delivery.